1. Information We Collect
- Personal Information
- Name, address, email, and phone number
- Date of birth, gender, and nationality
- Passport or government-issued ID details (if required by law)
- Credit card and payment information
- Loyalty program details (membership number, preferences)
- Booking history and travel information
- Stay & Service Information
- Room preferences and stay details
- Requests and service history
- Communications with hotel staff
- Online Information
- IP address and device/browser information
- Cookies and usage data from our website or mobile app
- Location data if using hotel-provided mobile services (e.g., mobile room key)
2. How We Use Your Information
- Process and manage reservations
- Provide personalized hospitality services
- Fulfill legal and regulatory obligations
- Improve our services, facilities, and customer experience
- Send promotional communications (with your consent)
- Facilitate loyalty or membership programs
- Manage feedback, disputes, or complaints
3. Sharing of Information
We may share your information with:
- Payment processors and booking platforms
- Business partners (e.g., airlines, travel agencies, event organizers)
- Service providers (e.g., IT support, security, email services)
- Legal authorities if required by law
- Other entities within our hotel group for centralized guest services
4. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy.
5. Data Security
We implement appropriate measures to protect your personal data from unauthorized access.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain data processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
7. Children’s Privacy
Our services are not directed to children under 16.
8. International Transfers
Your information may be transferred internationally, complying with laws.
9. Updates to This Policy
This Privacy Policy may be updated from time to time.
10. Contact Us
If you have any questions or concerns, please contact us:
The Hotel SRH
Email: info@thehotelsrh.com
Phone: 70335 25222 / 70335 05222
